We will accept returns on most items (except custom or special order) in new, unused/unopened condition within 30 days of purchase for a refund less any shipping and handling charges and a 20% restocking fee. All returns require a Return Merchandise Authorization number (RMA#), as well as original Receipt. If you have a return, please contact Customer Service for the RMA# and return instructions. Any returns shipped without RMA numbers will not be accepted.
Customers are responsible for the cost of shipping back unwanted items. All returned items must be in their complete, intact, original packaging. Upon receipt, the item will be inspected to ensure it is in new, resalable condition. This includes the condition of the original packaging as we cannot resell any items with damaged packaging. Upon approval, a refund will be issued via the payment method originally used to place the order. Please note that the refund amount will be for the original purchase price minus shipping and handling and a 20% restocking fee. Custom and special orders may not be returned. NOTE: Electrical and or Gas connected items are Non returnable once they are installed.
ALSO once you receive the item, check to make sure it is the correct item, i.e. Gas or Propane heater, Heat or heat/cool Heat Pump, ect. Once it is installed it cannot be exchanged if not correct item.
For LTL Shipping: I.E. Truck Freight
Please open and inspect your freight packages upon receipt. You must open the packaging in the presence of the carrier to examine the product. If you find that the product is damaged, this is the time at which you can refuse your shipment. If not refused we CANNOT be responsible for Damage after signed for with Carrier. Any freight damage issues must be reported to us within 7 days of receiving your shipment. If freight damage is reported after 7 days of receiving/refusing your shipment, we will be unable to assist in resolving issue, and/or credit or exchange of merchandise if applicable
Please note that we will replace the damaged item once the freight claim has been awarded by the freight carrier. In some cases this may take as long as 30 - 60 days.
UPS shipments will be handled as a damage claim, subject to UPS investigation if applicable.If your product is not functioning properly, please call the manufacturer of your product as soon as possible (but not later than 30 days from purchase). In most instances, the manufacturer can assist you in diagnosing and resolving your product problems. However, if a product is determined by the manufacturer to be defective, we will replace the product with an even exchange of the same item, subject to in-stock availability. Replacement items will ship once the defective item is received and inspected by our Returns Department. Buyer is responsible for all return shipping costs. All returned items are subject to a 20% restocking fee. Custom and special orders may not be returned.